Crystal Lattice Support

Contact support

Email support@dynamicprogrammingsolutions.com for help with the Crystal Lattice mobile app, installation, or connection problems. Support correspondence is retained as business communication as described in the privacy policy .

Do not send API keys, bridge or cloud connection tokens, private conversation content, or other secrets.

Information to include

To help diagnose a problem, include:

• The Crystal Lattice app version and iOS or Android version.
• The connection method: manual address, local discovery, self-hosted bridge, or self-hosted cloud connection.
• The Crystal Lattice runtime version and operating system.
• The steps that caused the problem and the exact error message.
• Screenshots or logs only after removing tokens, credentials, private messages, and other sensitive information.

Self-hosted connections

The mobile app requires a Crystal Lattice runtime that you or your organization operates. Dynamic Programming Solutions Kft. does not operate a public production bridge or cloud-agent service. Confirm that your phone can reach the self-hosted runtime, bridge, or cloud environment before reporting a connection problem.

See the mobile app page for supported connection methods and the repository documentation for installation and self-hosting instructions.

Report a software issue

For reproducible software defects that do not contain private information, you can open a GitHub issue . Security-sensitive reports and reports containing personal data should be sent by email instead of posted publicly.

Privacy and terms

Review the privacy policy and terms of use for information about local storage, self-hosted services, third-party AI providers, and support correspondence.