Crystal Lattice Support

Usage, installation, and connection support

Email support@dynamicprogrammingsolutions.com for help with the Crystal Lattice mobile app, installation, or connection problems. Support correspondence is retained as business communication as described in the privacy policy .

Do not send API keys, bridge or cloud connection tokens, private conversation content, or other secrets.

Information to include

To help diagnose a problem, include:

• The Crystal Lattice app version and iOS or Android version.
• The connection method: manual address, local discovery, self-hosted bridge, or self-hosted cloud connection.
• The Crystal Lattice runtime version and operating system.
• The steps that caused the problem and the exact error message.
• Screenshots or logs only after removing tokens, credentials, private messages, and other sensitive information.

Self-hosted connections

The mobile app requires a Crystal Lattice runtime that you or your organization operates. Dynamic Programming Solutions Kft. does not operate a public production bridge or cloud-agent service. Confirm that your phone can reach the self-hosted runtime, bridge, or cloud environment before reporting a connection problem.

See the mobile app page for supported connection methods and the repository documentation for installation and self-hosting instructions.

Report a software bug

For reproducible software defects that do not contain private information, you can use the GitHub bug report form . Include the smallest reproduction and identify the affected application, package, or service.

Suggest a feature

Use the GitHub feature request form to describe the problem or use case, desired outcome, and important compatibility or operational constraints.

Report a security vulnerability

Do not open a public issue for a suspected vulnerability, exposed credential, or report containing private data. Email support@dynamicprogrammingsolutions.com with a subject beginning with SECURITY: .

Do not email live credentials. Revoke or rotate a possibly exposed credential first and provide only the minimum sanitized information needed to investigate.

Support boundaries

Support is provided as capacity allows. There is no guaranteed response time or support SLA. Support for third-party AI providers, Apple, Google, GitHub, hosting providers, and independently operated environments remains subject to those providers' or operators' own support policies.

Privacy and terms

Review the privacy policy and terms of use for information about local storage, self-hosted services, third-party AI providers, and support correspondence.